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Get in touch with us for any questions.
Frequently Asked Questions
- Call us: Simply give us a call and our friendly staff will assist you in scheduling an appointment. They will guide you through the process, answer any questions you may have, and find a suitable date and time for your imaging procedure.
- Use our contact form: Alternatively, you can visit the “Contact” section on our website and fill out the contact form. Provide your name, contact information, preferred appointment date, and any additional details. Once we receive your submission, our team will get in touch with you promptly to finalize the appointment.
If you have Ontario Health Insurance Plan (OHIP) coverage, you can receive MRI scans at no cost providing we receive a requisition signed by an Ontario physician certified with the College of Physicians and Surgeons of Ontario (CPSO).
MRI scans paid by third party payers (insurance companies, WSIB, Canadian Military) will also be at no cost to patients. However pre-approval from third party payer is required before the MRI scan is scheduled.
Non-Ontario residents with a requisition signed by an Ontario physician should call the office for clarification.
Written reports are faxed or mailed to your doctor generally within approximately 5 -10 days of your exam, often sooner. If you know you have a follow-up doctor’s appointment sooner, please let our staff know so we can make appropriate arrangements. Delays in obtaining images of previous exams conducted at other sites may at times extend the time required to produce our reports.
Notice
Kingston MRI and KMI X-ray & Ultrasound will respond to all patient complaints in a detailed and prompt investigative process.
If you have a complaint concerning the care you received or in regards to the functioning of our clinic please contact us by email at info@kingstonxray.com or give your details to one of our staff members who will pass on your information to our Quality Assurance Committee.
All complaints alleging patient harm will be fully investigated. A response will be provided back to you in writing within 10 business days.
If for some reason you are not happy with the resolution of the complaint, it is your right to bring your complaint to the Patient Ombudsman under the Excellent Care for All Act, 2010.
Patient Ombudsman
Mail: Box 130, 77 Wellesley Street West
Toronto, ON M7A 1N3
Phone: 416-597-0339
Toll Free: 1-888-321-0339
TTY: 416-597-5371
FAX: 416-597-5372
All patients requiring medically necessary and OHIP insured examinations are covered with the use of their OHIP cards. Patients with OHIP coverage cannot pay for medically necessary examinations.
Some examinations are not paid for by OHIP. The following are routine charges for OHIP covered patients requiring a non-OHIP covered examination:
1. Chest X-rays: Pre-employment, workplace required, SCUBA, Immigration Exams (even with OHIP cards), costs range from $55 to $110, depending on number of views, complexity of paperwork, etc
2. Sinus X-rays: OHIP delisted sinus x-rays. If your doctor orders sinuses, there is a $80 charge to patients
3. Professional Fees on Chiropractic Exams: OHIP only pays for technical fees on Chiropractic examinations. All Chiropractic examinations are charged a $20 fee per examination
4. Missed Appointments: All missed appointments are charged a $40 fee
